
KVM CHOICE :
Free! Delivery to UK mainland

sales tel: 0870 997 5010
General KVM Choice Issues
HOW COMPETITIVE ARE OUR PRICES?
We endeavour to offer the best prices on the best products. On this type of equipment you do get what you pay for, but you don't have to pay more. We consistently watch our competitor's prices to make sure our prices are low. If you can find better prices on the web for the same products, show us or tell us - we think we can beat them!
HOW SECURE IS MY ONLINE TRANSACTION?
We do not hold any of your credit card details ourselves - they are always handled by the official, secure card payment processing services as approved by HSBC Bank.
HOW QUICKLY WILL I RECEIVE MY GOODS?
The minute your order is received the processing starts, and if processed by 4.30 PM (GMT) then products for UK destinations are despatched the same day, by either carrier or courier on a Next Day service or Timed Delivery option.
European deliveries to major cities are usually the next day, if orders processed by 12.00 PM (GMT).
Other European destinations can take usually 1-3 days (phone for advice).
Further destinations are usually between 3-5 days (phone for advice) but we are working to improve this.
If for any reason stock is not available, preventing us from shipping your order, we shall contact you to advise when we can supply. This allows you to either cancel your order or receive at an agreed later date.
Please note - deliveries will require a signature on receipt. If the goods cannot be signed for, then you will need to contact our carrier to arrange either another suitable date or to collect from your local depot. The carrier will leave a card with their contact details. Additional delivery attempts will result in extra delivery charges of £14.00 each from the carrier.
CAN I CANCEL MY ORDER?
Yes. Call straight away to stop any process. There are different procedures for personal consumers and business customers depending upon whether the goods have been shipped or not. Please refer to our terms and conditions.
Always keep the product box and packaging until you are sure the product is in perfect working condition and you wish to keep it. Unwanted products cannot be returned for full credit with missing parts or missing packaging they must be returned as supplied.
Unwanted products ordered online can be returned for credit within 7 days of purchase if all parts supplied are returned in the original condition/box and packaging and returned at customers expence. Product boxes or packaging must not be marked or defaced and all goods must be returned in suitable protective outer packaging to protect in transit.
WHAT DO I DO IF SOMETHING SEEMS FAULTY?
Contact us straight away. CALL +44 (0)870 997 5010
On most occasions our technical team can assist and solve any set-up problems.
If you still suspect the goods are faulty or broken then replacement and safe return of goods will be arranged quickly.
Always keep the product box and packaging until you are sure the product is in perfect working order. If your product is suspected as faulty or not compatible we may require the product to be returned with all parts as supplied if you would like either exchange of the item or credit it in full within 30 Days of purchase. Products cannot be returned for full credit if they have any missing parts or missing packaging.
If parts or the product box/packaging is missing only the manufacturer warranty support can be given in such cases.
After 30 Days from delivery the manufacturer's return to base warranty only applies in all cases. Contact us for return warranty proceedures.
KVMChoice Ltd - RoHS Compliance information
KVM Choice has established a comprehensive program that is intended to promote product compliance with the restriction of the use of certain hazardous substance (RoHS) policy in order to response the legislated environmental directives being instituted throughout the world.
The purpose of the RoHS Directive is to reduce the waste management problems linked to substances likely to pose risks to health and the environment. The RoHS directive specifically addresses the reduction of use and ultimate banning of the following substances:
a. Lead
b. Cadmium
c. Hexavalent Chromium
d. Mercury
e. PBBs (Polybrominated biphenyls)
f. PBDEs (Polybrominated diphenyl ethers)
KVM Choice recognizes the significance of European RoHS compliance to many of our customers. We are committed to follow through RoHS compliance. With these new processes KVM Choice will be able to help its customers stand on of the ROHS requirements. The RoHS and equivalent directives avoid using of the hazardous substances in products placed into the market effective July 1, 2006. All new products stock bought in and supplied from this date, and all products newly manufacturered provided by KVM Choice Ltd from this date shall be RoHS compliant.
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